PROCESS
A Transparent Repair Process
Good repair begins with an honest diagnosis. We work only within the scope you have agreed to, and we show you every step with nothing hidden.
WORKSHOP FILM
Fifty years of craft,
in the touch of a hand
The work speaks before we do. From disassembly to adjustment, we have captured the real repair process in the Mugyodong workshop on film. See for yourself the hands that will care for your watch.
Watch All Our Repair Videos →Carried Out in Four Steps
Intake & Consultation
Before you leave your watch with us, we take the time to hear its symptoms and history of use. We examine its exterior together, and as a matter of principle we never push repairs it does not need.
- Listening to symptoms & history
- Visual inspection of the exterior
- Guidance on handling & return
Precise Diagnosis
We open the case and closely examine the state of the movement. We honestly distinguish what needs attention from what does not, and provide a quote before any work begins.
- Movement disassembly & inspection
- Checking wear, magnetization & water resistance
- Quote provided in advance for your approval
Repair & Adjustment
We work only within the scope you have approved. After cleaning, fresh lubrication, and component servicing, we adjust accuracy in stages using precision measuring equipment.
- Disassembly, cleaning & reassembly
- Fresh lubrication & component servicing
- Staged timing adjustment
Inspection & Warranty
After inspecting accuracy and water resistance, we allow a full period of stabilization before returning the watch. We deliver it with a record of the work done and details of the warranty.
- Accuracy & water-resistance inspection
- Monitoring for stabilization
- Work record & warranty details
A Note on Cost · If diagnosis reveals that additional repairs, such as parts replacement, are needed, additional charges may apply with your prior approval. (Basic Rolex overhaul from ₩400,000; extra for parts replacement.)
Start With a Consultation
A single phone call before your visit is enough for us to give you a rough sense of what's involved.